The global economy is in a state of acute disruption. Competition has never been more fierce. Consumers have never been so well informed...

Many small businesses don't know their own competitive advantage, until they hear it right from their happy customer's mouth. Seeking feedback from customers is an effective way to grow your business

Maslow was right. As you probably know, once we have food and shelter, but before we can seek self-actualization—the Smart State—we must feel safety...

Before there was empathy at the company, going to work felt like, well, work. On any given morning, the factory employees would...

Closing remarks by Bill Williams and Visual Summaries drawn by Tristan Miller based on the speakers from The Art of Leadeship for Women in Vancouver on April 1, 2016.

If social media accomplished anything, it brought brands out into the open. It forced brands to respond - in public - to their consumers. Not just the...

If I asked you to dream up a way to change women's outcomes in their financial negotiations -- to help them ask for more and get more -- what would you suggest?

I actually think that the Chief Information Officer, in principle should or could be in charge but I don’t think it’s going to happen because they do sit in isolation. In fact, what...

The Art of Sales, Canada’s #1 Sales and Innovation Conference, came to Vancouver on February 5th featuring five internationally renowned bestselling authors and thought leaders. Over 1,000...

You might wake up every morning sure that you will spend your day listening better, being more patient or watching less television...

Have you ever wondered why 20% to 60% of your customers leave you? Often within the first 100 days? Joey Coleman is a world-renown customer...

The idea of remarkable is widely misunderstood. You don’t get to decide what is remarkable the market gets to decide what is remarkable and what...

What keeps CEOs up at night? According to a recent Conference Board survey, one of the top challenges facing organizations today is innovation...

What is your content trying to do? Why does your content exist? Who is it reaching? What business purpose does it solve? Is it any good? Does anyone care? If you...

2015 marked a huge milestone: according to StatsCan, for the first time in Canada’s history, the number of persons aged 65 years and older exceeded the...